BnB Tobacco
BnB Tobacco is an online shop specializing in wholesale, discount and cheap tobacco products including cigar. Because of their low profit margin, the shop offers the best possible prices without sacrificing quality. I like the fact their site is simple so finding what I am searching for is easy. Navigating is hassle-free and there’s no mumbo-jumbo to deal with. If you are a rookie or simply searching for new cigars, the home page display of their top seller and featured items is a great guide. I find their prices to be cheaper than other sites and I am amazed at how wide their selection is.
Finding a particular item in mind is a breeze as the site has its own search engine, simply type the brand name or item then hit search. Their product line is surprisingly ample as it includes the following products:
* Premium Cigars
* Machine-made Cigars
* Small/Tins Cigars
* Cigar Samplers
* Little Cigars
* Cigar Wraps
* Electronic Cigarettes
* Pipe Tobacco
* RYO Injectors
* RYO Tubes
* Hookah
* Humidors
* Accessories
Aside from the fact that they are possibly the cheapest supplier, you may also get great deals with easy access to Close-Out Items and Items on Sale. Shopping in BnB Tobacco is hassle-free and downright cheap. Score exclusive deals as a regular customer by simply registering your email and hit Add Me button. In-stock orders placed before 2PM E.S.T are delivered within the same day. Shipping is free for all orders over $199. Usually, standard UPS shipping rates (depending on location) is applied on orders below minimum but because of their dedication to their loyal customers shipping rates are slashed by 15 to 40%. Sending gifts to overseas friends and family is made possible as the company also offer international shipping. A great plus is that they offer military shipping to APO and FPO addresses abroad.
Ordering is made easy. You may place your order over the phone with their toll-free 24/7 hotline. Or you may order online. You will find the site user friendly as it recommends products and accessories that match the current item you choose. I am blown-away by their transparency as each item displays a full description with minute details such as country of origin, type, manufacturer, filler and etc. True blue tobacco aficionado may not need such details but rookies definitely do and this is such a great info often overlooked by most sellers! Aside from their recommendations, I am astonished on how they made it possible to search for similar products. They certainly did put so much thought on customer service! And boy do they excel! You may email your queries or chat with their online customer support and track your order online as well.
I feel very secure as the company uses the industry standard Secure Socket Layer (SSL) encryption which ensures secured credit card transactions so I don’t have to worry about credit card theft or of my personal information being sold. You could instantly tell if your payment is secured when you see a solid key or a closed lock in the area. You may also partner up with BnB by registering for a retailer or business account for unbeatable wholesale prices. If you have a blog or website you may also sign up for their 2-structure affiliate program that will let you earn without paying for anything. Connect with BnB Tobacco at twitter and facebook to get the latest deals and news.
BnB Tobacco Reviews
Emme26
Rude customer service, high shipping cost, frauds - had been ordering from them for 6-8 months boxes of small cigars every couple of weeks. We live in HI and was surprised at how quickly the first few orders arrived (3-5 days via USPS Priority Mail) Then the orders started coming in about 7-10 business days, we contacted the company to see what was up. We asked repeatedly for a tracking number with our packages since they were being shipped via USPS and were told that the company could not supply us with tracking numbers/delivery confirmation numbers even after we said we would pay the extra $.70 for them. All the boxes we received were had hand written addresses on them and were taken to their local PO to be paid for (you can tell by what type of postage is on your box) and so it couldn’t have been that hard to get a delivery confirmation number! Plus they had to pay each time for a signed packaged so the reason that “they just can’t” offer us delivery confirmation was bullshit. Between the no tracking info, increase in shipping price for slower shipping and the fact that they would email us to say our package was shipped but didn’t actually get mailed till 2-5 days later (again, you can tell a lot about a package based on the postage and time stamp!) was getting us pretty upset. We were spending several $100’s of dollars each month with them for shitty service. Very rarely could you get someone on the phone the first time you called (usually not until many tries later) and they never responded to emails. Finally, the last straw came on 9/8/11 when I placed our regular order plus 3 extra cartons since we were going on vacation and I didn’t want to have to worry about running out. Called them on 9/13/2011 to make sure our package was shipped since I had not heard anything or received a “your order has been shipped” email since placing the order on 9/8/2011. First I was told, no, the order has not been shipped and then was told that it was shipped on 9/8/2011 then told it was shipped on 9/9/2011. Again, no confirmation or tracking info so I had to rely on BNB to tell me the truth. Fast forward to 9/23/2011 - package still hadn’t arrived so I tried calling and emailing and no one returned my email or voicemails. Finally got a hold of someone today 9/26/2011 and no “I’m sorry, let me look into this for you” type of attitude from the woman I spoke to - instead she was very quick to refund my money - didn’t even care that we had been waiting two weeks and because she was so quick to refund the money made me wonder if they even had shipped the package. I doubt it! Don’t order from BNB - there are many other cigar companies you could order from and get better service.